Terms of Service

1. Your account

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity carried out under your account. Accounts are for the organisation or individual that registered them and should not be shared with unrelated third parties.

2. Acceptable use

You agree not to use WHISPER to send:

• Unsolicited messages to people who have not consented to hear from you
• Messages to anyone who has asked you to stop contacting them
• Fraudulent, deceptive or misleading content, including phishing
• Content that impersonates another person, business or institution
• Content that is unlawful, threatening, abusive or defamatory
• Messages that breach Ghanaian law or the rules of the mobile networks

We may suspend or close an account that breaches these rules, and we are required to cooperate with mobile network operators investigating message abuse.

3. Consent and your contact lists

You are responsible for the contacts you upload. You confirm that you have a lawful basis for messaging them, and that you will honour opt-out requests promptly. WHISPER provides an opt-out list to help you do this, but the underlying obligation is yours.

4. Sender IDs

Sender IDs are approved by the mobile networks, not by WHISPER. We submit your request and report the outcome, but we cannot guarantee approval or a specific timeline. You must only request sender IDs that represent your own organisation.

5. Credits, payment and refunds

Messages are charged at GHS 0.04 per SMS page, and credits are purchased in advance in Ghana cedis. Credits do not expire. Where a message cannot be submitted to the network, the corresponding credit is returned to your balance automatically.

Because credits are consumed on delivery to the network, purchased credits are generally non-refundable once spent. If you believe you have been charged in error, contact us and we will investigate.

6. Delivery

WHISPER submits your messages to the mobile networks, which control final delivery. We report the delivery status the networks give us, but we do not guarantee that every message will be delivered — handset availability, network conditions and operator filtering are outside our control.

7. Service availability

We work to keep the platform available and reliable, but we do not guarantee uninterrupted service. Planned maintenance, provider outages and factors outside our control may affect availability.

8. Limitation of liability

To the extent permitted by law, WHISPER SMS is not liable for indirect or consequential loss arising from use of the platform, including lost revenue or reputational harm. Our total liability in any circumstance is limited to the value of the credits on your account.

9. Changes to these terms

We may update these terms as the service develops. Material changes will be communicated to account holders, and the “last updated” date above will change.

10. Contact

Questions about these terms can be sent to support@whispersms.org, or via the contact page.